Retail Opportunity: Telephone Order Clerk

Telephone order clerk Current Vacancies

2007-01-25:

Telephone order clerks, sometimes known as telesales operators, work for companies that sell goods through catalogues or advertisements. Order clerks also check that items requested are in stock.

A keyboard, linked to a screen, is used to check stock, confirm or insert information about customers, and to record payments made over the telephone by credit card.

Telephone order clerks may need to record statistics, complete basic paperwork and work to set targets.

Telephone order clerks usually work 9am to 5pm, Monday to Friday.
Part-time work is common.
Companies providing an evening, weekend ordering service may operate a shift system.

Most telephone order clerks work in offices, often alongside many other clerks.
It is usual for the well-established catalogue companies to offer a telephone ordering service.

Smaller direct marketing companies which insert catalogues or advertisements in newspapers or magazines also employ telephone order clerks.

Experience as a telephone order clerk is also a useful background for other jobs, e.g. telephone sales person or sales representative.

Experienced telephone sales staff usually earn between 12,000 and 16,000 a year.
Team leaders or supervisors can earn 14,000 to 22,000 a year. (Permalink)