Science & Technology Opportunity: It Support Technician

It Support Technician Current Vacancies

2007-06-17:

IT support technicians, sometimes known as IS support staff, help to diagnose and correct software and hardware technical problems for IT users.

They may work as part of a team within their own organisation or work for external commercial customers. IT support may be carried out on site or remotely via phone, email or web-based procedures.

analysing the reasons for breakdown of systems or peripherals printers, scanners, modems installing and configuring new equipment and upgrading existing systems testing, repairing and maintaining equipment documenting problems and solutions

giving basic training to new users or customers in using their PCs or specialist software applications.
Some support technicians work on technical support telephone helplines or online support services for PC manufacturers
and retailers, dealing with enquiries from home users. Professional profile.

Support staff work 37 to 40 hours a week, with shift, weekend and on-call work quite common.
Work is office-based with time spent visiting other departments within an organisation. dealing with external clients.

Opportunities exist across a range of sectors, including IT, education, local government, finance and commerce. Promotion
normally leads to supervisory roles and then to management of an IT support department.

Experienced staff earn between 18,000 and 22,000 (Permalink)