Science & Technology Opportunity: Helpdesk Professional

Helpdesk Professional Current Vacancies

2007-06-17:

Helpdesk professionals offer fist line support to clients who are having problems with their IT hardware and software.

They work with the client to identify the fault and offer solutions to rectify the problem. support to which clients can be referred if initial problems cannot be resolved. email or increasingly, via web-based helpdesk software the client can log into.

Helpdesk professionals may work for the supplier of software or equipment as part of their after-sales service, for instance,
commercial clients, for example, supporting a retail chain''s computerised till network.

Helpdesk professionals work on a computer, using specific helpdesk software, which allows them to communicate with
clients directly and vice versa, log calls, contacts made, run reports on common trends and track work in progress.

Helpdesk professionals also update knowledge databases, which clients can access remotely to try and resolve issues
without the need for further support.

Helpdesk professionals normally work 37 to 40 hours a week, but the pattern of work varies between employers and can
The work is office-based on a PC. as team leader, section leader or departmental manager. work in IT such as programming or systems administration. There are also opportunities for working in IT training.

Helpdesk professionals with managerial responsibilities can earn around 25,000 (Permalink)