Retail Opportunity: Customer Services Manager

customer services manager Current Vacancies

2007-01-25:

A customer services manager is responsible for all or part of a team that works in variety of jobs involving constant or regular contact with customers; either as general information or sales staff, or in a specific customer service department.
They supervise and motivate their team to ensure the customers enquiries are handled in a positive, reliable and pleasant way, in line with employers standards.
Other duties vary depending on the type and size of the organisation, but the job can include financial responsibilities, stock ordering and taking part in special customer promotions or events.
They usually work around 37 hours a week, often including some weekend work.
There are opportunities for part-time work or job-sharing.
Retail trade vacancies are often advertised within the retail outlets themselves.
Other opportunities exist in retail banks and call centres, in the transport sector, hotels, insurance, health care and information services.
Promotion to senior positions is more likely in larger organisations - some employ a customer service specialist at director level. Trainee managers usually earn between 14,000 and 20,000 a year.
Senior managers in large organisations may earn more than 40,000 a year. (Permalink)

Bosch Success stories dont just happen They are made

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